FAQs

How are your LABP Certified Providers screened?

Background checks, social media checks, education verification and a skillset competency screening performed by other community members with matched qualifications or higher. Our service Pros are also educated as brand ambassadors with facial communication training and non-verbal body awareness through their professional development organization so they are ready to utilize their interpersonal skills to effectively represent other brands.

How far in advance do we need to schedule?

This depends on how large your event it, how long you need services and how many Pros you would like to coordinate. For smaller events with one or two therapists, a minimal advance booking is required and could be same day even. However, for larger events and events in remote areas, we appreciate a minimum of two weeks’ advance notice.

Where do you provide services?

Currently, only Los Angeles and if the event is large enough, surrounding areas. We like to stay local and make sure you have top notch management and service on site at every event. Quality, not quantity.

Do I need to tip the Pros?

We love to give discounts and valuable add-ons because our Pros love tips. We offer price reductions so we can help ensure you are able to tip the Pros. Of course, we can build in the tip, but we want the Pros to want to earn it!

Why would we do seated massage when we can have reclining?

Both types of massage are great. Reclining is more for feet and seated is more for back and neck. Mix it up at your event or not. Reclining foot massages do take more space and that can be a factor in the decision process.

What are your service hours?

We are 7 days a week and depending on your event, we can be 24 hours a day with additional cost after 10pm. For our normal billing rate, our Pros provide services 8am until 9:30pm. For contacting our office, please call between 8:30am and 5:30pm Monday through Friday.

Does the gender of the massage therapist make a difference?

This is an issue of personal preference for the recipient. With clothed massage, most people do not have a preference.

Can the massages be done in private?

Absolutely!  We have privacy screens that we bring on site upon request at no additional charge.

How much space is required?

For the Desktop Headrest, just the desk! In general?
Not much. Only a small 4′ x 6′ area is needed for seated massage and 3’ x 8’ for reclining massage.

Do recipients remove clothing?

Most chair massage is done fully clothed.  Heavy jackets or sweaters should be removed to obtain the full feeling of the treatment. If recipients are in a private room at an office receiving longer treatments such as 20 – 30 minutes, they may opt to have their back exposed so they can receive as close to a table top back massage as possible. We remove any oils and lotion with our essential oil spray and cloth wipes so there is no residue on their garments afterward.

Are the massage chairs clean and sanitary?

Before each massage session massage therapists sanitize their hands with our Eco-Luxury essential oil sanitizer, clean the massage chair and apply a fresh face-rest cover.

Can pregnant women get a chair massage?

Absolutely. Massage can be very beneficial for women during pregnancy. However, be sure to let the massage therapist know you are pregnant in so they can assure your safety and comfort. This is especially true if you are in the first trimester, when it may not be obvious that you are pregnant.

Are there contraindications for chair massage?

Yes. Medical contraindications include but are not limited to: uncontrolled hypertension, uncontrolled diabetes, fractures, herniated discs, malignancy, numbness or tingling in any part of the body, especially the hands and feet. Our Event Pros discuss contraindications with each recipient before providing touch services.

How can I figure out the number of massage therapists required for our corporate event?

The number therapists required for a successful is dependent on a number of factors:

1. Budget
2. The number of employees or attendees
3. The time frame in which you have to complete the massages
4. Remember that there will be a certain amount of attrition when determining the total number of participants.
Call our office (866) 797-4585 and we’ll help you figure it out!

What is your Cancellation / Refund Policy?

No refunds will be provided for deposits or cancellations received less than 24 hours before a scheduled event. Cancellations received between 72 and 48 hours before a scheduled appointment are eligible for a 75% deposit refund, and cancellations received less than 48 hours before a scheduled appointment are eligible for a 50% deposit refund. 7 days advanced notice for cancelling an event for a full refund of the 25% deposit. If there are any charges we have incurred toward setting up the event to provide service, they will be deducted.
An example may be particular attire for the event or event programming for the scheduling software.

How long should the massage sessions be?

For conventions, trade-shows and events, we recommend starting with 6- 10-minute chair massage sessions and are adjusted according to traffic. For corporate massage, 15-20 minutes is generally preferable. 15 minute routines are normally taught in most massage schools.